David Gottlieb

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"I Can’t Log In to My Bing Ads Account": Tips for Troubleshooting and Proactive Prevention

We’ve recently noticed an increase in forum comments regarding login issues. The Bing Ads Quality and Risk teams constantly work to maintain and grow a safer network that provides a great user experience and advertiser ROI. As such when we notice activity that poses a potential risk and warrants further evaluation, we may disable an advertiser from using their account as a precaution.  In some cases this might be a temporary measure where we require more information from advertiser.

Typically, login blocks will occur for one of the following reasons:

  1. Suspicious activity or invalid information is detected, access to the account is closed as a preventive measure
  2. Activity indicating that the advertiser’s login credentials have been compromised
  3. Repeated attempts to process payment for advertising services were unsuccessful

Here are some steps that you can take to proactively prevent unnecessary risk or suspicion:

  1. Ensure that your contact details (address, phone, country, etc.) are complete and accurate.
  2. Ensure payment information is both accurate and current (e.g. an expired card will result in unsuccessful payment attempts)
  3. Take steps to ensure your Account is secure

If you are seeing a login issue, the most efficient way to trouble shoot it is to visit our support page and choose your preferred method of contact (options may vary by market):

  1. Chat
  2. Phone
  3. Explore online support resources

We welcome any method of communication, however posting a request for assistance with log in issues on our forums or in social media channels will take the longest to resolve as our privacy policy prohibits us from collecting personal information in areas that are accessible to the general public. Your best bet is to address this particular support issue via speaking directly with an agent via phone or chat.

 

 
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Best Practices to Protect Your Bing Ads Account from Fraudulent Activity

With the growth of the Yahoo! Bing Network, we’ve attracted a lot of attention. Unfortunately, some of it is unwelcome.

We take your security and safety very seriously and have dedicated teams working to mitigate and help prevent fraudulent activity. However, it is critical for you to help protect your Bing Ads account, personal information, password and internet-connected devices from unwelcome activity. In the event an issue arises, taking swift action can help minimize the damage from any compromise of your Bing Ads credentials.

Here are some safety tips to help protect your Bing Ads account and suggestions about what you can do if your account has been compromised.

1. Defend your computer

  • Strengthen your computers’ defenses.  Keep all software (including your web browser) current with automatic updating (or follow the directions of IT staff). Install legitimate antivirus and anti-spyware software. Never turn off your firewall. Use flash drives carefully to minimize the chance that you’ll infect your company network or computer with malware.

clip_image002 Tip Microsoft can help you strengthen the defenses of company computers.

  • Don’t be tricked into downloading malicious software. Stop and think before you open attachments or click links in unusual email, text, or instant messages (IM), on social networks, or in random pop-up windows. If you’re unsure a message is legitimate—even if it’s from a coworker—contact the sender to confirm using a different device and another account.

2. Protect company data and financial assets

  • Don’t put confidential information in email, instant or text messages. They may not be secure.
  • Beware of scams. Never give information like an account number or password in response to a phone call, email or other online request.

clip_image002[1] Tip Get more info about how to help protect yourself from phishing scams.

  • For the most sensitive transactions—Automated Clearing House (ACH) payments, payroll, and the like—consider a dedicated computer not used for email or web browsing.
  • Treat all public Wi-Fi networks as a security risk. Never make financial and other sensitive transactions on any device over public wireless networks.

3. Create strong passwords and keep them private

  • Lock devices, company routers, and online accounts with strong passwords or PINs. Strong passwords are long phrases or sentences and mix capital and lower case letters, numbers, and symbols.
  • Use a unique password on each account or device containing personal or business data, and change them regularly.
  • Don’t disclose passwords or PINs to coworkers.

clip_image002[2] Tip Learn how to create a strong password, and then use the Microsoft password checker to evaluate its strength.

What to do if there are problems

If you think your Bing Ads account has been compromised because of theft or loss of a laptop, smart phone, or other device, or because of a breach of network security or an account, please notify customer support immediately and change all passwords used to log on to the device. If your account is managed by Yahoo!, please contact your Yahoo! account representative.

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Thanks

David Gottlieb, Group Program Manager

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